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jim wilke's avatar
jim wilke
New member | Level 2
9 months ago
Solved

I can't figure out how to cancel my Basic plan before it charges me.

chatbot wants a bunch of info that i am not going to submit to a bot....CC #, SS#, on and on. I just want to cancel and go on with my life. 

cancellations
Dropbox Basic
Payments
  • baward's avatar
    baward
    9 months ago

    You're right, I got the trial using an alternative email address. Trial now cancelled, jim wilkie you have to have obtained the trial using an alternative email address.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for posting here, jim wilke.

    Since Dropbox Basic is our free plan, is it possible you have a second Dropbox account that has been upgraded to a trial instead?

    Please send me a screenshot of what you see on this page, and I’ll have a look for you. 

    Keep me updated.

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