I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for something I don't want. I find it outrageous that I have no control over my own credit card information. As far as I'm concerned this is being done on purpose so you can keep billing people who don't want to use this platform anymore. Maybe a class-action lawsuit is in order. Or maybe it's time to alert the press. It's unbelievable how many people cannot perform the simple act of removing their credit card info.

Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying.

This is just ridiculous. I'm sorry I ever provided my credit card to such a **bleep** business.

Blako wrote:I've already used this, hence why I was asking the staff if there is a Direct way to be contacted. You have a current ticket number? If so, reply here with it and a Dropboxer may be able to check on its status. If you don't have a current ticket number, follow the process I posted above and be sure to enter an email address where you can be contacted in the Email address associated with the account field, and in the Other details field enter the actual email address for the Dropbox account. There is no other means of contact.

Thanks for your post, Tony888. Since I understand you’ve already cancelled your Dropbox plan, can you clarify if you also received a confirmation of cancellation? I’d also like a screenshot of what you see on this page. Let me know when you’re ready, and we'll have a look.

Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

23 Replies

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Nancy
Dropbox Community Moderator
2 years ago
Thanks for your post, Tony888.

Since I understand you’ve already cancelled your Dropbox plan, can you clarify if you also received a confirmation of cancellation?

I’d also like a screenshot of what you see on this page.

Let me know when you’re ready, and we'll have a look.
Tony888
Helpful | Level 5
2 years ago
Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying.
Nancy
Dropbox Community Moderator
2 years ago
Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?
Tony888
Helpful | Level 5
2 years ago
This is just ridiculous. I'm sorry I ever provided my credit card to such a **bleep** business.
Walter
Dropbox Community Moderator
2 years ago
I understand where you're coming from and I've also logged your feedback in our system Tony888

If you'd like further assistance with this, please let us know so that we can reach out via email at this point.
Tony888
Helpful | Level 5
2 years ago
Sure reach out via email. But it shouldn't be anything difficult to do. Millions of websites are immediately able to handle these types of requests daily
Jay
Dropbox Community Moderator
2 years ago
Hi Tony888, I've sent you an email, please could you reply to it when you get a chance.
Blako
Explorer | Level 4
2 years ago
Can someone help me remove my details from my ex husband account as once again I have been charged even though it's not his name on account/ card. When speaking to support before they are less than helpful. Can provide email address/ bank details etc this should be illegal!
Megan
Dropbox Community Moderator
2 years ago
Hey Blako, sorry to hear about that!

It sounds like you already have an open ticket with our Support. Would you mind sharing it with me here, in order for me to locate it on our system?

Let me know more!
Blako
Explorer | Level 4
2 years ago
Hi Megan,
This would have been over a year ago, maybe two. I have asked my ex husband yo remove my bank details numerous times, but he hasn't. It wouldn't have my married name on the details, I can give you the email to which you could look further into this for me?