I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

Hey Blako, have you already tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

If you've already done that, please pass the ticket to me in order to have a look. 

Let me know more!

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Blako wrote:
... I don't know how you can store and use my details for this many years ... This can't be possibly legal, I haven't put details in for a long time so surely it is a breach of gdpr?

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It's completely legal and not a breach of GDPR. It's a subscription service, so it continues until cancelled, even if you change your card details (expired, new number, etc.). This happens because of the card account updater process, which your card company opts you into. This process automatically provides updated card details to merchants to help reduce the number of declined transactions should a card expire or be replaced.

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I can't find anyway of contacting anyone either.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

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I want to get a refund as I don't think he even uses the account from what he says?!

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• https://help.dropbox.com/plans/refund

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Blako wrote:
I've already used this, hence why I was asking the staff if there is a Direct way to be contacted.

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You have a current ticket number? If so, reply here with it and a Dropboxer may be able to check on its status.

If you don't have a current ticket number, follow the process I posted above and be sure to enter an email address where you can be contacted in the Email address associated with the account field, and in the Other details field enter the actual email address for the Dropbox account.

There is no other means of contact.

I just got charged $199 for a professional fee. It is even overpriced for what they advertise.  I did not consent to. I agree on a class action lawsuit. Just change the card I guess before they charge. I cannot even call customer support. It is close to being a scam.

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Nautilus13 wrote:

I just got charged $199 for a professional fee. It is even overpriced for what they advertise.  I did not consent to.

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$199 would be the correct charge for the Essentials plan, assuming it's billed yearly and in USD.

Did you start a trial and not cancel it before it ended? If so, it automatically converts to a paid subscription at the end of the trial period. This is agreed to before the transaction takes place.

If you didn't start a trial, did you otherwise give your payment information to Dropbox? If not, use the credit card charge lookup tool to identify the account you're paying for and make sure it's one you recognize.

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Nancy  I am having a similar problem for my account.  I cannot remove or change the credit card.  Would you be able to open a similar ticket for me?

Hey 0b0gp8crs, sorry to hear about this.

Have you logged in to your account on a different browser or a private browsing window, to see if you get the same behavior?

Yes.  It behaves the same way in other browsers.  When I click on an information box it says "For help updating your billing info, please contact Dropbox Support, which leads me to this message board.