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jm311's avatar
jm311
New member | Level 2
1 month ago

I can't see a full refund as mentioned on my existing Support ticket. Why?

Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details....
cancellations
Payments
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Refunds
jm311's avatar
jm311
New member | Level 2
1 month ago

Also at this stage, the issue is that they said they had already issued a full refund that should have cleared into my bank account by now, which they haven't actually done, but thank you for your input.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey jm311, from what I can see, Megan has opened a ticket for you, to investigate this situation further.

Once she has more info, she'll get back to on that email chain.

Thanks for your patience and if you need anything else, let us know!

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