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Forum Discussion
I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456
I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details....
So when Dropbox explicitly tells me that I need to update my card details in order to keep my subscription, the laws of reasoning and logic don't apply? If I need to do A in order to keep B, then I don't do A, and magically B keeps taking my money, then it's clearly not my fault that I've been lied to or misled by Dropbox. Now multiple times, as they said they'd give me a full refund and I've not yet received it despite more than enough time having passed for it to clear in my account.
Rich
Super User II
Super User IISo when Dropbox explicitly tells me that I need to update my card details in order to keep my subscription, the laws of reasoning and logic don't apply?
When a subscription service tries to charge you and it fails due to an expired card, it attempts to request updated card information. If your card company offers that ability, they'll provide the new card details to the service and they'll try to charge you again. If your card company doesn't offer that ability, the service can't charge you and likely terminates the subscription.
Dropbox likely displays that message so you know that there may be an issue and you can take action ahead of time, either by updating your payment details or by cancelling your subscription.
Relying on an expired card to cancel a service due to non-payment is not how a cancellation for any service should be handled. Nine times out of 10 you'll just keep getting charged. The same can happen for automatic payments from a bank account (ACH). You can withdraw all funds and close the account but if you don't cancel the service that's charging you, the bank can just reopen the account and continue to pay the recurring charge, causing a negative balance that you would be responsible for.
Ultimately, it's a person's responsibility to cancel subscriptions themselves.
