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I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456
I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details....
Thanks for your input, but what you're saying, "that there may be an issue" is not what Dropbox said. In the UK it's illegal to mislead consumers like that.
Also, I thought I'd search my email history to see if there was any elaboration about this, and it turns out I did cancel it back in September, which is what I originally had thought:
Regardless, the real current issue is that they said that they had issued a full refund on Dec 31, 2025, but I have not received that.
- Rich
Super User II
Regardless, the real current issue is that they said that they had issued a full refund on Dec 31, 2025, but I have not received that.
Reply back to the ticket that Megan created for you so they can look into the issue for you. That won't get resolved here on the forums as it involves sensitive account information.
