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jm311's avatar
jm311
New member | Level 2
1 month ago

I can't see a full refund as mentioned on my existing Support ticket. Why?

Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details....
cancellations
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jm311's avatar
jm311
New member | Level 2
1 month ago

Just to keep everyone updated, I've had 2 messages from Megan via the Dropbox support system on a new ticket, both asking me to email back to confirm my identity, which I have, and nothing else, no other updates, no full refund back, despite being told on the 31st Dec that Louis had just issued the refund.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey jm311. 

    I just replied back to your email. Kindly keep in mind that support has approximately a 24-hour window to handle your request depending on the case. I'm mentioning this for future reference.

    Thanks a bunch, I appreciate your patience while we work on your request.

    • jm311's avatar
      jm311
      New member | Level 2
      23 days ago

      Hi Megan​, just wondering why I'm seeing on my banking app that Dropbox is still trying to charge me right now after all of this, and after receiving multiple emails/messages from Dropbox and from your support team confirming that my subscription's been canceled...?

      Please can you make sure I'm not charged, and my subscription is still canceled? I really don't know what more to say at this point.

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