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jm311's avatar
jm311
New member | Level 2
1 month ago

I can't see a full refund as mentioned on my existing Support ticket. Why?

Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details....
cancellations
Payments
Plans
Refunds
jm311's avatar
jm311
New member | Level 2
23 days ago

Hi,

I had some issues a while ago about Dropbox charging me after canceling and was assured from customer support my account was canceled. But after all of that and finally getting my money back, I've just seen on a fresh charge on my banking app to Dropbox.

Here's my previous thread about it where I thought it was (finally) resolved, just bumping this through here so it gets seen.

I can't see a full refund as mentioned on my existing Support ticket. Why? | The Dropbox Community

#Daylightrobbery

Mark's avatar
Mark
Icon for Super User II rankSuper User II
22 days ago

The only people who can help is Dropbox - have you replied to the tickets that were previously opened?

  • jm311's avatar
    jm311
    New member | Level 2
    21 days ago

    Hi, yes I did, and I got this:

     

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