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I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456
I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details....
Hi Megan, just trying to flag this up again here as I've tried emailing a reply to the previous ticket and got an automated reply saying that your inbox isn't monitored (despite me using it before). I've seen a charge on my bank from Dropbox again, I don't know how many times I need to cancel or get confirmation from your support team that they're making sure everything's canceled, but it would be great if you guys stopped trying to rob me. Thanks.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey jm311!
Can you tried to contact Dropbox Support directly for this?
If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.
Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.
Let me know more!
