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Rokafella's avatar
Rokafella
New member | Level 1
10 months ago

I can't upgrade to the Business plan after upgrading to Plus on iOS

Hi there so I paid for the "Dropbox plus" plan through my iphone, (app store) but I realised I cant even invite my team to access the dropbox account. I need a business plan, so I canceled my subscri...
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Rokafella's avatar
Rokafella
New member | Level 1
10 months ago

No it currently says i'm still on Dropbox plus, on the appstore i've canceled it but it shows "Your subscription ends on 27th of March"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

This would be why you can't upgrade to a Dropbox team plan, since it is still technically a Plus plan for now. 

You would need to wait until that date when your account returns to a Basic plan, and then you can upgrade to a team plan from the Dropbox site.

  • Rokafella's avatar
    Rokafella
    New member | Level 1
    10 months ago

    Really? Well i'm a new user to this. Theres got to be a way someone on the Dropbox team can completely remove this from my account please. I got a business to run and dont have time to wait 30 days for it to expire..

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      When you upgraded your Dropbox account via the app on your iOS mobile device, your subscription is administered by the app store platform, not by Dropbox.

      This means that we wouldn't be able to cancel your subscription on our side, or remove it from the system entirely before the end of the expiration date.

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