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Rokafella's avatar
Rokafella
New member | Level 1
10 months ago

I can't upgrade to the Business plan after upgrading to Plus on iOS

Hi there so I paid for the "Dropbox plus" plan through my iphone, (app store) but I realised I cant even invite my team to access the dropbox account. I need a business plan, so I canceled my subscri...
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Rokafella's avatar
Rokafella
New member | Level 1
10 months ago

Really? Well i'm a new user to this. Theres got to be a way someone on the Dropbox team can completely remove this from my account please. I got a business to run and dont have time to wait 30 days for it to expire..

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

When you upgraded your Dropbox account via the app on your iOS mobile device, your subscription is administered by the app store platform, not by Dropbox.

This means that we wouldn't be able to cancel your subscription on our side, or remove it from the system entirely before the end of the expiration date.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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