Forum Discussion

higgoukg's avatar
higgoukg
New member | Level 1
10 months ago

I can't upgrade to the Dropbox Basic Extra Plan

I was on a Basic Extra plan for the past 18 months: 50GB of storage, no frills and only ~£18 all-in which was perfect for my needs. Since this expired I've gone to reactivate and there's no longer ...
Dropbox Basic
Plans
higgoukg's avatar
higgoukg
New member | Level 1
10 months ago

Thanks Hannah,

Here's the invoice from the link you sent, not sure if it helps at all.

I am getting the 'ineligible' error when trying to click through that link, although I've since taken on a trial of Dropbox Plus in order to continue syncing my files, so I'm not sure if that's affected it?

Thanks for your help, either way.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

I'd suggest trying to contact support, however, you may not be able to while on a trial.

Its also possible that actual often these plans are issued as one offs as part of trials and if the trial finishes you cannot get back on them - you either need to upgrade to higher or downgrade. 

Support, however, are best people to ask. 

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