We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I don't see an option to cancel my plan
I am unable to cancel the auto renewal of the credit card. It automatically took payment and I'd like for this not to happen again next time. There is only option under billing to view the invoices/receipts and to update credit card information, but not to cancel auto renewal.
15 Replies
Replies have been turned off for this discussion
Dropbox Refusal to Cancel Subscription. Will not let me access my account to cancel.
- Rich
Super User II
frankserafini wrote:
Dropbox Refusal to Cancel Subscription. Will not let me access my account to cancel.
That's not enough information to go on to be able to assist you.
Why can't you access your account? Are you getting an error message when you try to sign in? If so, what is it? How did you start your subscription? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?
Without details of the problem it's more difficult to assist you.
- Nancy
Dropbox Community Moderator
Welcome to the Community, kh812!
Just to clarify, you had upgraded your Dropbox account directly via www.dropbox.com, and not iTunes/Google Play, right?
Do you still not see the “Cancel plan” option, even on this page?
If not, I’d like you to tell me what’s the current plan you see there.
Ping me, when you’ve got more updates.
I signed up for the free trial, and now I'm trying to cancel before my card is charged I not seeing the option to do so. I tried following the steps 1. Settings, 2. Plan Tab but there is no option that says Tab. I tried contacting support to no avail with the chatbot. Please help.
I CAN LOG INTO MY ACCOUNT. I can see the help policy to cancel my subscription. I can attempt to follow the directions. Upon linking to the designated location-THERE IS NO CANCELLATION FUNCTION - There is only links to upgrade.
The continued refusal to help or honor my request has compelled me to report Dropbox as a fraudulent and corrupt organization.
- Rich
frankserafini wrote:
Upon linking to the designated location-THERE IS NO CANCELLATION FUNCTION - There is only links to upgrade.
That sounds like the account that you're signed in to is not on a paid subscription. Check your Plan page. If it says you're on the Basic plan, there's nothing to cancel for that account as it's a free account. How did you upgrade your account originally; through the Dropbox website or through a mobile device (Apple App or Google Play stores)?
If started the subscription through a mobile device, you need to cancel it through the Subscriptions area on the device itself.
If you started the subscription through the Dropbox website, try to use the credit card charge lookup tool to identify the account that you're being charged for. Once you determine the account, try to sign in to it and cancel according to the steps you tried before.
If you're still unable to locate the account you're being charged for, contact Support directly by visiting the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
The continued refusal to help or honor my request has compelled me to report Dropbox as a fraudulent and corrupt organization.Have you tried contacting Support at all? If so, reply here with the ticket number you received. If not, follow the steps above to open a ticket. Otherwise no one is refusing to help. You've asked a question and we're trying to assist you.
Thanks so much for the speedy reply, but your kind attempt is still faulty: Dropbox is attempting to bill me. That is the core of the issue. I am being billed for a service that I do not want.
The worthless chat-bot is nothing more than a hostile stack of aggressive code, clearly intended to frustrate customers. It is an embarrassment to any programmer or company dealing with the public.
- Rich
frankserafini wrote:
Thanks so much for the speedy reply, but your kind attempt is still faulty: Dropbox is attempting to bill me.
I've provided information on how to contact Support (make sure you're NOT signed in when doing so). You'll need to open a ticket so Support can take care of it for you. No one here on the forum has access to your account information to see what the problem is.
Perhaps Megan Hannah or Walter can initiate the process for you, if they see this topic.
