Forum Discussion

kh812's avatar
kh812
New member | Level 2
3 years ago

I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card.  It automatically took payment and I'd like for this not to happen again next time.  There is only option under billing to view the invoices...
billing
cancellations
downgrade
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot, Gawlin!

 

It looks like the Dropbox account you’re currently logged in is a free Basic one, so there’s no subscription/trial to cancel there. 

 

Do you have another email address linked to a different Dropbox account that’s been upgraded to a trial? 

 

You can double check this by finding the email you should’ve received upon opting for the trial.

Gawlin's avatar
Gawlin
Explorer | Level 3
3 years ago

Nancy problem solved, that's exactly what it is. Thank you. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Gawlin, if you need anything else don't hesitate to let us know! 😎

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