Forum Discussion

kh812's avatar
kh812
New member | Level 2
3 years ago

I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card.  It automatically took payment and I'd like for this not to happen again next time.  There is only option under billing to view the invoices...
billing
cancellations
downgrade
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
frankserafini wrote:

Thanks so much for the speedy reply, but your kind attempt is still faulty: Dropbox is attempting to bill me.

I've provided information on how to contact Support (make sure you're NOT signed in when doing so). You'll need to open a ticket so Support can take care of it for you. No one here on the forum has access to your account information to see what the problem is.

 

Perhaps Megan Hannah or Walter can initiate the process for you, if they see this topic.

frankserafini's avatar
frankserafini
Explorer | Level 3
2 years ago

You are still billing me. This is fraud. Dropbox does nothing for me. YOU open a ticket and CANCEL MY PHONY SUBSCRIPTION. I'm calling my bank to report your fraud.

. 

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