Forum Discussion

kh812's avatar
kh812
New member | Level 2
3 years ago

I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card.  It automatically took payment and I'd like for this not to happen again next time.  There is only option under billing to view the invoices...
billing
cancellations
downgrade
Payments
frankserafini's avatar
frankserafini
Explorer | Level 3
2 years ago

You are still billing me. This is fraud. Dropbox does nothing for me. YOU open a ticket and CANCEL MY PHONY SUBSCRIPTION. I'm calling my bank to report your fraud.

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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear you’re still being billed, frankserafini. I checked our system and I can see you’ve already opened a ticket with our support team, so I’ve left them an internal note on your behalf. They should reply back to you as soon as possible.

 

If you need something else, don’t hesitate to ping me here.

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