Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey HoneyChan76, you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community.

 

 

If you're on your phone, you might need to request the desktop version of the site, to see the camera button.

HoneyChan76's avatar
HoneyChan76
Explorer | Level 3
2 years ago

Hi Hannah,

 

attached is the error message.

please make sure my files are not deleted please as its very important 

million thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey HoneyChan76, thanks for the info! 

     

    Can I send you an email, in order for us to have a closer look into this? 

    • HoneyChan76's avatar
      HoneyChan76
      Explorer | Level 3
      2 years ago

      Yes Megan!

       

      Sincerely hope for your kind assistance.

      Thank you for helping me omit my details in the attached pics.

      Greatly appreciate 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey HoneyChan76, I just sent you an email, I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content