Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

HoneyChan76's avatar
HoneyChan76
Explorer | Level 3
2 years ago

Hi Hannah,

 

attached is the error message.

please make sure my files are not deleted please as its very important 

million thanks

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey HoneyChan76, thanks for the info! 

 

Can I send you an email, in order for us to have a closer look into this? 

  • HoneyChan76's avatar
    HoneyChan76
    Explorer | Level 3
    2 years ago

    Yes Megan!

     

    Sincerely hope for your kind assistance.

    Thank you for helping me omit my details in the attached pics.

    Greatly appreciate 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey HoneyChan76, I just sent you an email, I'll see you there!

  • HoneyChan76's avatar
    HoneyChan76
    Explorer | Level 3
    2 years ago

    Hi Megan, 

     

    received your email. Thanks !

  • kaabis's avatar
    kaabis
    Explorer | Level 4
    2 years ago
    got the same problem here. tried all the suggestions mentioned here, nothing worked unfortunately. please contact me as well on this issue (i used the chatbot before which wasn't much help, so please help me out here)
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kaabis - sorry to hear you're having issues with this.

     

    I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content