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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for letting me know about this Pietrosoresi 

 

I just sent you an email again to the email address that's associated with your profile here on our Community. 

 

If you can't find it in your inbox, please check your spam/junk folder as well.

 

Keep us posted anyhow!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Everybody,

 

Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

 

Thanks,

Ben

  • mondodesign's avatar
    mondodesign
    New member | Level 2
    2 years ago

    Hi Ben, I'm still experiencing this issue. Have tried multiple browsers and payment methods, and error message still reads 'Please correct form errors and try again". Need to upgrade to the Plus plan ASAP. Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi mondodesign - sorry to hear about this.

     

    Would it be OK with you if we sent you an email to have a further look internally? 

  • mondodesign's avatar
    mondodesign
    New member | Level 2
    2 years ago

    Yes go ahead

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, mondodesign, I just sent you an email, and we'll continue there.

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