Forum Discussion

yogesh2's avatar
yogesh2
New member | Level 2
2 years ago

I got a refund, but it is still pending, when do I get the refund?

I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending and there are only auto-responses on email and chat. How do I actually get the refund?

 

cancellations
FAQ
Refunds

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    yogesh2 wrote:

    I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending ...

    Reply here with your ticket number and a Dropboxer may be able to check the status when they return on Monday. Megan Hannah Walter 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi yogesh2, thanks for bringing this to our attention.

     

    I've located your ticket on the system under your email address. It appears to be completed on our end back on August 23rd.

     

    Are you able to see the refund receipt and invoice on this page? 

     

    This will help me to assist further.

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