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Forum Discussion
I'm unable to cancel my Dropbox subscription!
Question or Issue
This is the most craziest thing ever! I am trying to cancel my subscription and can not do it. Customer Service is not a service at all! You can't get anyone on the phone. This is a job for the Better Business Bureau and the Attorney General's Office to look into. Drop Box seems to be a scam! How many people are trying to cancel subscriptions but can not do it? How much money are they making for ignoring the people who are trying to drop subscriptions?
1 Reply
- Nancy
Dropbox Community Moderator
Thanks for posting this here, MrGaynor.
Please keep in mind that support options may differ based on your type of plan (phone support is only available to paid Dropbox teams at the moment).
I've made sure your feedback has been passed on to our team though, as I understand your frustration.
Now, it’s important to know which platform was initially used to upgrade your Dropbox account. Did you upgrade via www.dropbox.com, or iTunes/Google Play?
Feel free to send over more details on what happens exactly when trying to cancel your Dropbox plan, as well.
Let me know once you have more info, and I'll further assist.
