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Forum Discussion
I have a Basic plan, but got an email that my Dropbox Essentials plan is about to renew
Since there is no actual DropBox Support, I am asking this here.
I received an email today telling me that "Your DropBox Essentials Subscription is about to Renew”, but I only have DropBox Basic (free). I didn't sign up for "DropBox Essentials".
It also said:
>>> A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice.>>>
I clicked through using that link and there is no billing and no subscription renewal about to take place. I don't want to get charged for "DropBox Essentials" whatever that is. Is that just a catchall phrase for all DropBox products? I tried to look it up on a search to no avail.
Thanks in advance.
2 Replies
- Jay
Dropbox Community Moderator
Hi hypnobabies, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
- Mark
Super User II
I received an email today telling me that "Your DropBox Essentials Subscription is about to Renew”, but I only have DropBox Basic (free). I didn't sign up for "DropBox Essentials".
One of two things..... the email you got is a scam and its trying to hack account OR you have a second account linked to the email address you are using.
Often happens if you are using gmail due to fact you can add punctuation to emails and use gmail and googlemail.com as the domain all of which would be a different account here but one email to you.
