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Forum Discussion
I have a Dropbox transaction in my bank statement, but I have a free account.
There is a transaction on my bank statement for DropBox however I only have a free account and i havnt used the account in like 3 years. Can I get someone to contact me about this, the bank recommended I get in contact with DropBox.
8 Replies
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- Mark
Super User II
Did you give Dropbox your bank or card details or use an App store to upgrade? If so, it's a genuine transaction, and you need to cancel it via Dropbox on the account you upgraded.
If you didnt then your bank needs to cancel the card and stop payments as somebody has stole your details.
- No didn’t give drop box bank details or do an app upgrade. Have cancelled card. I’ve done that transaction finder and nothing comes up for the transaction number on my bank statement.
- Megan
Dropbox Community Moderator
Hey Member1234, I hope you're doing well!
In this case, we can send you an email in order to have a closer look into this. Is that okay?
Let me know!
- Yes please I would appreciate that.
- Megan
- I have replied to the email last night, awaiting a response.
Thank you - I replied to the email last night, awaiting a reply. Thank you
- Nancy
Hey Member1234! I just replied to your email. Please check my response, when you get the chance.
