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I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there Badgerman - sorry to hear that.
Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this?
If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt
Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available.
In any case, please keep me posted!
I never used dropbox, and never subscribe anything from dropbox. But there are two unauthorized charges from dropbox on my credit card. One from last week, one from this week, with $19.99 each. What happened? I have closed my credit card account and opened up a new one, but the trasactions of those two charges got carried over.
- Walter
Sorry to hear that savan33, may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available?
In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served look-up tool?
Thanks for your response. Yes you can reach me out to my email address. I just used your self served look-up tool and found the two charges are from two different accounts which I never knew. Please send message to my email address, I'll give you the information I found.
Thank you!
- Iâm having the same issue, I donât use drop box and have never payed for anything related to it but there have been 2 payments come out of my account.
Iâve tried the receipt finder but I donât have a Transaction ID in my account, and every time I try to click âbilling help requestâ the page doesnât load.
Please help because I donât appreciate money being taken without permission- Walter
Sorry to hear that Tequila_1934 - let's see what we can do about this.
At first, as you mentioned that you don't use Dropbox, have you reported this to your bank?
I'm only suggesting this as your credit card details might have been compromised and used to purchase a Dropbox subscription.
In any case, as mentioned, the best way to handle billing inquiries is through our official Support portal so feel free to log a ticket with our team though this page:
https://www.dropbox.com/support
Let me know if you have any questions in the meantime and welcome to our Community!
