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I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear that savan33, may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available?
In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served look-up tool?
Thanks for your response. Yes you can reach me out to my email address. I just used your self served look-up tool and found the two charges are from two different accounts which I never knew. Please send message to my email address, I'll give you the information I found.
Thank you!
- Walter
I also have an unauthorized charge on my account. My email is [personal information removed as per the Community's Guidelines]
- Walter
Hi lchandler89; thanks for joining our discussion here and sorry to hear about this.
In this case, you can use an incognito window -while NOT logged into any account- to contact our support team through the relevant form so we can assist further.
I hope this gets resolved for you soon!
- Dropbox has taken money (119,88€) from my credit card account without authorisation, how do I get it back?
- Daphne
I'm sorry to hear about the situation @Magnolia!
As we'd need to discuss some billing specific info with you, please submit a ticket with our Support team by filling in the relevant details under the "Submit a help request" here.
You can let me know the ticket number that you receive (eg. #1234567) so that I can pass along your comments from here too.
Let me know if you have any questions!
I am having the same problem. I have never paid for a plan nor do I ever plan on it but I just got charged 12 dollars and want to make sure someone hasnt used my pay pal to pay for their dropbox. Get back to me when you find out if there are any accounts being paid for by an [email removed as per Community Guidelines]
- Megan
Hi Tastoke2, how are you today?
Have you used our self-serve look-up tool, in order to locate where the charge might be coming from?
Looking forward to hearing back from you.
