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I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I also have an unauthorized charge on my account. My email is [personal information removed as per the Community's Guidelines]
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi lchandler89; thanks for joining our discussion here and sorry to hear about this.
In this case, you can use an incognito window -while NOT logged into any account- to contact our support team through the relevant form so we can assist further.
I hope this gets resolved for you soon!
