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I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey kaFxo3-zigkad-nerxyb, you mentioned you have been receiving emails about upcoming charges.
Could you let me know more about these emails, or send me a screenshot (without any personal info shown there)? Are they related to your Dropbox account?
Hi
Thanks for your reply. Here is what I have:
If I don't do anything, will I continue to keep my current free account?
Thanks for reading,
Janz
- Jay
Hi kaFxo3-zigkad-nerxyb, you can keep your Basic account running, however, bear in mind that while it's overquota, files will no longer sync any edits, and new files can't be created.
Only file deletions would be detected by the app in order to free up your existing quota.
Thank you, Jay. Your reply was really helpful. So now I needn't worry about Dropbox unless I want to write more.
Sorry, Jay. I forgot to ask whether I would need to do anything else? I had been under the impression that Dropbox was removing the free accounts. Do I need to pay for the account?
Thanks, Janz
