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Forum Discussion

Badgerman's avatar
Badgerman
New member | Level 2
7 years ago
Solved

I have an unauthorized charge from Dropbox. What can I do?

Dropbox has taken money from my credit card account without authorisation, how do I get it back?
billing
cancellations
Refunds
  • Rich's avatar
    Rich
    3 years ago
    kllebeau wrote:

    I have an unauthorized charge on my debit card.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

kaFxo3-zigkad-nerxyb's avatar
kaFxo3-zigkad-nerxyb
Explorer | Level 3
4 years ago

Hi

Thanks for your reply. Here is what I have:

 

If I don't do anything, will I continue to keep my current free account?

Thanks for reading,

Janz

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi kaFxo3-zigkad-nerxyb, you can keep your Basic account running, however, bear in mind that while it's overquota, files will no longer sync any edits, and new files can't be created. 

 

Only file deletions would be detected by the app in order to free up your existing quota.

  • kaFxo3-zigkad-nerxyb's avatar
    kaFxo3-zigkad-nerxyb
    Explorer | Level 3
    4 years ago

    Thank you, Jay. Your reply was really helpful. So now I needn't worry about Dropbox unless I want to write more.

    • kaFxo3-zigkad-nerxyb's avatar
      kaFxo3-zigkad-nerxyb
      Explorer | Level 3
      4 years ago

      Sorry, Jay. I forgot to ask whether I would need to do anything else? I had been under the impression that Dropbox was removing the free accounts. Do I need to pay for the account?

      Thanks, Janz

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Janz! I hope you’re doing well. 

         

        As long as you log in to your Dropbox account, and it doesn’t remain inactive for more than 12 months, you should be good and you don’t need to upgrade it. 

         

        However, I can see in your first post that you mention something about receiving emails for new charges coming up for various accounts. If you haven’t uploaded a screenshot of these emails, can you please send me one to make sure you’re not being billed for another plan?

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