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I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi cwsteini, sorry to hear about that!
You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too?
Keep me posted!
Hey Megan, so I don't have a case number. I opened a incognito window and sent the form from https://www.dropbox.com/support/billing-issues
I said"
"Other"
The fraudulent email
My payment details and the transaction details and an explanation with my email to respond to.. and submitted the form.
I am awaiting a reply email.
- Nancy
Hi cwsteini, sorry to jump in too.
If you check the email address that you inserted when submitting the support request, do you see a ticket number perhaps? Please make sure to check your spam folder too, in case you havenât done so already.
If you still canât find it, let us know and we can try to open a support ticket for you instead.
Keep me updated!
