Forum Discussion

Keith2812's avatar
Keith2812
New member | Level 2
9 months ago

I have an unauthorized charge that isn't mine, since I don't have an account.

Dear Dropbox team,  I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the...
billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Keith2812 wrote:

I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox ... the registered email is not belongs to me.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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