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AE2024's avatar
AE2024
New member | Level 2
2 years ago
Solved

I have an unknown charge from Dropbox

I have a transaction on the bank for £95.88 taken on the 24/06/24 I am unable to find what this payment is for.   Please can someone help me. 
billing
Payments
  • Rich's avatar
    Rich
    2 years ago
    AE2024 wrote:

    I have a transaction on the bank for £95.88 taken on the 24/06/24 I am unable to find what this payment is for.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AE2024, thanks for reaching out to us.

 

If this is a credit/debit card charge, I'd suggest using our payment lookup tool.

 

It should give you the email address associated with the paid account.

 

Let me know how it goes.

  • AE2024's avatar
    AE2024
    New member | Level 2
    2 years ago

    Hi thank you for replying. 

     

    I have tried but the transaction ID I have isnt working. 

     

    I have been going round in circles to no avail. 

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