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PleaseCancelMyBilling's avatar
PleaseCancelMyBilling
New member | Level 1
12 months ago

I have been charged 119.88 every January 31 for an account I no longer have access for

I have been charged 119.88 every January 31 for an account I no longer have access for! Please cancel this subscription before the next billing cycle. I would like to be able to resolve this issue be...
account access
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi there PleaseCancelMyBilling - sorry to hear about this.

In cases like this one, note that you can reach out to our support team for direct assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account.

Alternatively, you can  let us know here if you'd like us to reach out via email from our end to have a further look internally.

In any case, please keep me posted. 

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