Forum Discussion

PleaseCancelMyBilling's avatar
PleaseCancelMyBilling
New member | Level 1
12 months ago

I have been charged 119.88 every January 31 for an account I no longer have access for

I have been charged 119.88 every January 31 for an account I no longer have access for! Please cancel this subscription before the next billing cycle. I would like to be able to resolve this issue be...
account access
cancellations
Payments
PleaseCancelMyBilling's avatar
PleaseCancelMyBilling
New member | Level 1
12 months ago

Here's the charge in question. I have provided every piece of information requested by your support and all I got in response is the obviously false claim that you are simply unable to find the corresponding account or delete me from your system. It certainly is very convenient to pretend like you're selling me a service on one hand, and then immediately act like my account doesn't exists when I'm fighting to not get charged anymore.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey PleaseCancelMyBilling, can you please provide the ticket number for your latest communication with our support team, so we can take a look?

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