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Forum Discussion
I have been paying for a Dropbox subscription but my account says "no billing activity"
I have been paying dropbox international £9.99 since at least March 2022.
When I try to access my billing account, the message comes up 'No payment or billing activity on the Dropbox account'.
I...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Naomi, thanks for joining the Dropbox Community and sorry to see you're having trouble with your subscription.
Is it possible that you're logged in to a different Dropbox account than the one you're paying for?
If you see that you're on a Basic plan here, that might be the case.
Try our payment lookup tool, to see what the email address of your paid account is, so you can log in and see if that's the correct one.
Let me know how it goes!
Many thanks for responding.
I think you may be right
The basic plan of 2 GB is free of charge so i have been paying £9.99 for years for an upgrade which i am not getting. How can i access my account where i am paying into?
The payment lookup tool which you suggested takes me to a chat and does not give me any information. I have spent all evening unsuccessfully trying to get some information
- Nancy
Hey Naomi, sorry for jumping in here.
When visiting the lookup page Hannah linked above, are you inserting the 12-digit transaction ID that should be provided in your bank statement, next to your Dropbox charges?
If you are, you should be able to see the email address that’s linked to your subscription and you can log out and back in to Dropbox with the correct credentials after that.
