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red1946's avatar
red1946
Explorer | Level 3
2 years ago
Solved

I have two plans, how can I access the Family plan?

I accidentally ended up with a Basic Plan and a Family Plan. I started with the Family plan, got confused, and established a Basic Plan. Now, I cannot access my Family plan or files in my Family plan account. I have instructions on how to add the Basic Plan files to my Family Plan but I cannot access my Family Plan.

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  • Jay's avatar
    Jay
    2 years ago

    Hi red1946, thanks for bringing this to our attention.

     

    If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?

     

    Could you login to your account to see what plan you have currently according to this page? 

     

    This will help me to assist further!

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi red1946, thanks for bringing this to our attention.

     

    If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?

     

    Could you login to your account to see what plan you have currently according to this page? 

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, have you tried sharing a folder to your Family plan account to transfer the files that way?

  • red1946's avatar
    red1946
    Explorer | Level 3
    2 years ago

    I can't get into my Family plan. When I go to dropbox.com it uses my Basic account.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you tried signing out from the site and logging into the Basic plan using these steps?

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