Forum Discussion

spepito's avatar
spepito
Explorer | Level 4
8 months ago

I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.

Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them. 

I just noticed at my online banking that they've been deducting money from my bank account since November 2024! every. single. month. 

Any advice??????? It's really annoying that I can't give them a call. 

cancellations
Payments
Refunds

17 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey spepito​, happy Monday! 😇

    I'll reply back to your email as soon as possible, and we'll continue troubleshooting there, no worries.

  • spepito's avatar
    spepito
    Explorer | Level 4
    8 months ago

    Hi, any updates?? my problem here hasn't been resolved yet. I'm a 100% sure this month I'm gonna get billed again. fix this ASAP. I'm done waiting 

  • spepito's avatar
    spepito
    Explorer | Level 4
    8 months ago

    I keep on waiting and waiting for an update and everytime someone gets back to me they dont have the solution to my problem. This is so frustrating 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey spepito, from what I can see, there has just been an update on your support ticket. Please have a look and reply to our agent.

  • spepito's avatar
    spepito
    Explorer | Level 4
    8 months ago

    No, there's none if there is I will see it on my inbox. The last update Megan gave me was to transfer me to a different department that specialize with this problem and NO ONE REACHED OUT.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    I’ve checked again now and I can still see their latest reply. 

    Can you please make sure you’re checking the correct email address (the one that’s linked to your Community profile here) and that you’ve also looked at your email’s spam box?

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