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khan95osu's avatar
khan95osu
New member | Level 2
5 months ago
Solved

I keep getting upgrade pop-ups in my account and I'm already on a paid plan

I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop naggi...
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  • Neal's avatar
    Neal
    4 months ago

    Hi khan95osu​ & BalloonAnimal​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
3 months ago

Hi i-hate-popups​,

Just wanted to reach back out again with some new context. Our goal is to tailor these prompts based on how you’ve engaged with Dropbox in the past (like noticing when you’ve dismissed or seen something, so you don’t have to see it again).

Sometimes our systems don’t get the full picture of those interactions because of Adblockers, which means you might see a message more often than intended. If you are using an Adblocker, I'd recommend whitelisting Dropbox.com in the meantime and letting me know if this makes any kind of a difference

That said, we really appreciate you bringing this up. Your feedback helps us improve, and we’re actively working on updates to make these messages feel more relevant and less repetitive over time. Let me know if you notice any difference after adjusting your adblocker settings, or if there’s anything else I can assist you with!

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
3 months ago

Hi i-hate-popups​,

I just wanted to check in to see if you had an chance to read my last message and if so, did whitelisting Dropbox.com make a difference?

Any information you can provide would be brilliant!

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