Forum Discussion

Jesse__'s avatar
Jesse__
New member | Level 1
2 years ago

I need help canceling account!

Hello, the FAQ says I should see a "cancel account" option under "manage account" but there is no such option. I did not purchase dropbox through an online app. There appears to be no way to contact...
billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Jesse__ wrote:

the FAQ says I should see a "cancel account" option under "manage account" but there is no such option.

If you're not seeing the option to cancel then you're likely signed in to a free account. First, check your Plan page. If it says you're on the Basic plan, then that isn't a paid account, thus there's nothing to cancel.

Use the credit card charge lookup tool to identify the account that you're paying for. Sign in to that account and you'll likely see the option to cancel.

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