Forum Discussion

BuleriaChk's avatar
BuleriaChk
New member | Level 2
6 months ago

I need help cancelling an unexpected bill, and also get a refund.

Today I just got an unexpected bill from DropBox (renewed subscription?) for $119.88.  At first they sent me to JustAnswer which tried to bill me for an additional $52 - after much effort I finally g...
billing
Payments
Refunds
BuleriaChk's avatar
BuleriaChk
New member | Level 2
6 months ago

I meant the DropBox chatbot (which directed me to JustAnswer against my will) is a pos.

I need to talk to a real person.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago
BuleriaChk wrote:

How can I contact a real person in Dropbox to sort this out?

http://www.dropbox.com/get_help

Ultimately though Dropbox cannot charge you for something you didnt subscribe to. The charges are legit because that happened. If you have multiple accounts you will be billed multiple times. 

Another option here is if it was via card use the Credit Card lookup tool:  https://help.dropbox.com/billing/find-credit-card-charge that will help you find the account the charge is linked to. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!