Forum Discussion

BuleriaChk's avatar
BuleriaChk
New member | Level 2
6 months ago

I need help cancelling an unexpected bill, and also get a refund.

Today I just got an unexpected bill from DropBox (renewed subscription?) for $119.88.  At first they sent me to JustAnswer which tried to bill me for an additional $52 - after much effort I finally g...
billing
Payments
Refunds
BuleriaChk's avatar
BuleriaChk
New member | Level 2
6 months ago

I meant the DropBox chatbot (which directed me to JustAnswer against my will) is a pos.

I need to talk to a real person.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi BuleriaChk, I'll be more than happy to help!

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Keep me posted!

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