I need help cancelling an unexpected bill, and also get a refund.

BuleriaChk wrote:

I need to talk to a real person.

Phone support is only available with a paid Business account. The admin for a Business account can request a callback through their admin console.

All other accounts types can request help through the Support page. Use an Incognito/private browser window and you'll see an option for billing issues. Once you submit the request you'll receive a ticket number. Reply back here with that number.

BuleriaChk wrote:

I just got an unexpected bill from DropBox

Did you provide your billing information to Dropbox? They can't charge you if they don't have your billing information. If you didn't give it to them then someone else has and you should contact your bank.

I'd also suggest looking up the charge, as Mark suggested, to see which account the charge is associated with.

BuleriaChk wrote:

I meant the DropBox chatbot (which directed me to JustAnswer against my will) is a pos.

Are you sure it was the Dropbox Support chatbot that directed you to JustAnswer? I can't imagine that they would direct you to a third-party support group, and we (the Super Users) haven't been told about them using anything like that. I also just went through the chatbot asking questions about an unknown charge and was never directed to JustAnswer.

Simply put, Dropbox has their own support group and does not make use of third-party websites to provide support.