I need help finding which account I'm being billed for

Hey Sayu - sorry to hear you're having issues with this. 

Can you please clarify if you had upgraded directly through the website or if it was via the app store on a mobile device instead?

I have a exactly same problem now. 
I went to a private browsing/incognito window and went tohttps://www.dropbox.com/get_help this page and contacted twice. 

But they never responded and keep charging me. 

Did you solve your problem since then? If so, could you please tell me how? 
Thank you

This page should help 🙂

https://help.dropbox.com/billing/find-credit-card-charge

I would like to know which account is associate to monthly payment of my Credit Cards

It is INSANE, they take you around in circles and there is absolutely no place on their website or in my account that tells you how much you are being billed. It is beyone frustrating.

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BlueSeaSandGirl wrote:

I'm being charged $13.20 every month for dropbox. ... I just can't figure out where its coming from.

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Use the credit card charge lookup tool to identify the account you're being charged for.

I'm being charged $13.20 every month for dropbox.  I want to keep my subscription but I want to change my credit card.  when I log into my account, it says I have a basic plan and no statements.  I'm not sure if this is the account that is charging me or not.  I do have another account and that one also says i'm not being charged money yet the money keeps coming out of the wrong credit card.  There is no way to speak to customer service unless you pay.  I do pay!!  I just can't figure out where its coming from.  does someone have a phone number to get help for paying customers?

Hey DrewOstendorf, thanks for your reply here.

If the charge lookup isn't working for you, I'd suggest reaching out to our support team directly.

You'll need to open a private browsing/incognito window and go to this page.

In the "I want to look up information related to:" section choose "other", fill out the form and submit your request.

Let us know once you have your ticket number!

I'm having a similar issue. I've been getting charged $11.99 from Dropbox for the last few month. I have a couple of accounts - one associated with a personal email address and one with a business email - both are Basic accounts with no billing history to be seen when I login to the accounts. When I try to lookup the purchase by Transaction ID, last 4 of the card charged and its expiration date, I keep getting a message asking me to enter the last 4 and expiration of the card (even though I've already entered them). I've tried inputting the Transaction ID for each of the previous 2 months that I've been billed. I would like to cancel these charges, but I have no idea which account they're associated with.