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Forum Discussion
I need to cancel a subscription urgently
My Dropbox subscription was automatically renewed today, but unfortunately, it was billed to my previous employer’s organizational credit card, which we had used for payment last year.
Could you please assist in refunding the charge to that card and instead billing the current updated card listed in my payment information?
This is quite urgent, as it involves a company account that I no longer have authorization to use.
2 Replies
- Mark
Super User II
Nobody here can help I'm afraid as its a user supported forum - the only people who can are http://www.dropbox.com/support HOWEVER subscriptions are non-refundable so I'm not sure they will be able to do anything (as you are warned before it renews that it will happen).
Log a ticket above and wait for a reply and see what happens. Replies can take a few days and its worth noting that today wont count as its a weekend.
- Jay
Dropbox Community Moderator
Hi econacademic, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
