I need to sync my paid account to both of my devices.

If you have a ticket with our support team, can you share its number with us here so that we can look it up  in our system too thderhrt3 ?

Otherwise, I'd be happy to send you an email from my end to have a further look internally. 

This did NOT work. I can't get the help to fix my issue. Customer service sucks! I keep getting emails telling me to do this or that. I reply & then nothing happens! I am going to start looking for another app that has actual phone customer service representatives 

In that case, could you try our self-served look-up tool to identify the email address that's associated with your purchase and then try to log into that account thderhrt3? 

There is no reply. It just won't do anything

i purhased through dropbox

Do you get any specific errors, or does the process fail when you try a specific step thderhrt3? 

Also, would you mind clarifying if you purchased your plan directly through Dropbox, or through Apple Store?

Feel free to let me know what your plan page reports.

I did try this & IT DOESNT WORK

Hey thderhrt3, let's jump right into this!

Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account.

Otherwise, you can see your available support options on that page, depending on your current Dropbox plan.

Now onto your problem. Based on what you explained, it sounds like you're using two Dropbox accounts. A free and a paid one. 

Have you tried using these steps in order to sign out of your free account on the desktop app? Once you do this, you should be able to sign into the paid account. 

Do you face any issues when trying that?

I'll be waiting for your updates.