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Peraxelclausen's avatar
Peraxelclausen
New member | Level 2
2 years ago
Solved

I paid for a 2TB plan, but I still have a Basic subscription. I'm afraid my account might close.

I pay for 2 TBytes space but my account says that I have "Basic" subscription. I keep getting e-mails saying that I am out of space though I am far from that. In April 2024 Dropbox withdrew 130 USD f...
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  • Mark's avatar
    Mark
    2 years ago

    Hi Peraxelclausen 

     

    That means you are logged in to the wrong account - you are paying for a different account to have the quota. You need to log out of the free one and in to the paid one and move the data around. 

     

    https://help.dropbox.com/billing/find-credit-card-charge may help you identify which account email you used 🙂

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi Peraxelclausen 

 

That means you are logged in to the wrong account - you are paying for a different account to have the quota. You need to log out of the free one and in to the paid one and move the data around. 

 

https://help.dropbox.com/billing/find-credit-card-charge may help you identify which account email you used 🙂

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