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Forum Discussion

Nadine11's avatar
Nadine11
New member | Level 2
3 months ago

I paid for a Plus plan via iDEAL, but my Dropbox account hasn't been upgraded.

Dropbox Plan
Basic - trying to update to Plus
Payment Method
iDEAL
How did you upgrade?
Through website - after receiving warning message that I needed to upgrade.

Question or Issue
I just upgraded my account from the Basic to the Plus. I've moved to the Netherlands, so I paid in euros using iDEAL. The money has left my bank account, but my Dropbox account has not been upgraded. What is happening? Please upgrade my account or refund the money.

Dropbox Plus
Payments
Plans
upgrades

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for your post, Nadine11.

    Since we don’t have any account visibility here on the forum, I’ve gone ahead and logged a ticket for you directly. 

    Please reply back to it, and we can check this internally.

    See you there!

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