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Vikki G's avatar
Vikki G
New member | Level 1
10 months ago

I paid for a subscription but I'm still running low on storage.

Had an email stating drop box had been down graded, used the link in email to upgrade (used a different card and verified on mobile app, as there was no capacity to update billing information on my a...
billing
Storage space
upgrades
Vikki G's avatar
Vikki G
New member | Level 1
10 months ago

Thank you,

I upgraded on my desktop computer, via the email link. After the bank details were entered (again, not the same details as on billing page) I was asked via the website to verify the payment with the bank which was done on the app (on mobile phone) as soon as it was verified via the banking up the page said success and went back to the home page. I did not receive an confirmation email. 

There is no transaction code showing at present as it was paid via visa credit card this morning but it is showing a payment of £95.88 has been successful. 

See below screenshot of the account plan page

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Vikki G, if the billing info you see when accessing your account online isn't the same, then I'm guessing you might have upgraded a different Dropbox account.

    Since this is related to sensitive billing info, can I send you an email, in order for us to investigate further? 

    • Vikki G's avatar
      Vikki G
      New member | Level 1
      10 months ago

      Of course, could you please email me at [email removed as per Community Guidelines] but also cc [email removed as per Community Guidelines] .He is the bill payer and my employer. Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Vikki G!

        I can only send the email to your Community-linked email address. I just reached out to you, so we can take it from there.

        Reply back, and we'll continue troubleshooting. Thanks!

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