Forum Discussion

arturas1's avatar
arturas1
New member | Level 1
11 months ago

I paid for a subscription, but the new plan isn't reflected on my Dropbox account.

Hello, I have paid for subscription, money was charged from my bank account, but the plan didn't change and I don't see this subscription next to my account, didn't receive any email.  Even c...
billing
Plans
upgrades
Luna D's avatar
Luna D
New member | Level 1
11 months ago

I just had the same issue, and the same frustration. How can a company this big not give everyone access to support, even paying members??? Come on. There's no excuse for that.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the ticket number arturas1 - much appreciated. I've passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

    Also, hello Luna D - sorry to hear you're also having issues with this. If you haven't reached out to our support team yet, may we send you an email to have a further look internally? 

    • Luna D's avatar
      Luna D
      New member | Level 1
      11 months ago

      You have an e-mail? Thank goodness. I was not about to post my PayPal details for all the community to see. Yes please.

      • arturas1's avatar
        arturas1
        New member | Level 1
        11 months ago

        That one was a good one, made me laugh! :D 

        This forum is the weirdest support option ever. Still better than to talk to robot.

    • Luna D's avatar
      Luna D
      New member | Level 1
      11 months ago

      Have you sent an e-mail? If so, I haven't received it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hey Luna D, I just sent you an email, so we'll continue there.

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