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Forum Discussion

graizada's avatar
graizada
New member | Level 2
3 months ago

I paid for account and the invoice was generated but the account still hasn't upgrade.

Dropbox Plan
(Plus)
Payment Method
(Card)
How did you upgrade?
(Dropbox website)

payment method - credit card - directly through dropbox website - inolvice number - removed by moderator 

Question or Issue
payment made but account still downgraded - how can a company this big be so poorly managed 

 

 

billing
Payments
Plans
upgrades

2 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey graizada​, let's jump right into this! 

    I went ahead and created an email on my end for you in order for us to investigate further.

    Reply back to me, and we'll take it from there.

    Thanks a bunch!

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