Forum Discussion

Tony P's avatar
Tony P
New member | Level 1
12 months ago
Solved

I paid for an upgrade but I'm still on the Basic plan

Paid for the Dropbox Plus upgrade but still on basic plan Paid in answer to warning message on Iphone Paid via PayPay Transaction id [Removed as per Community Guidelines]  on 11th January...
billing
Payments
upgrades
  • Tony P's avatar
    Tony P
    12 months ago

    Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.

Zibu28's avatar
Zibu28
New member | Level 1
11 months ago

Hannah,

The card doesn't have a 12 digit number although it shows the purchase,date and amount. 

The follow up links lead me to options that can only be accessed with an upgraded account. I can't see the email although I know which one it is.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi from me too, Zibu28! Can I go ahead and log a ticket for you then? I can message you to the email address you see here.

  • Zibu28's avatar
    Zibu28
    New member | Level 1
    11 months ago

    Yes please do

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey Zibu28! Please reply to my email, when you get the chance.

      • Zibu28's avatar
        Zibu28
        New member | Level 1
        11 months ago

        Hi Nancy,

        I've sent over a reply. I'm still awaiting a response.

         

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